SUPPORT
WHAT ARE SOME OF THE BIGGEST CHALLENGES YOUR ORGANIZATION FACING IN POSTGRESQL TODAY?
From our position as a global PostgreSql Training Company, We has partnered with some of the world’s leading organizations to provide comprehensive total solutions and PostgreSql Training programs for their PostgreSql team members to improve performance and reach revenue goals. As part of our detailed customization process, We interviews several top stakeholders within its client organization to understand needs, challenges, and areas for development.
ON DEMAND 24/7 SUPPORT
Postgresqlpros will provide Customer with incident support for its Covered Servers. This support is available 24 hours per day, 7 days per week, with initial response time targets as follows:
Incident Severity Definitions:
Severity 1 – 1 hour or less: Covered Server is affected such that critical production business processes are unavailable or substantially impaired.
Severity 2 – 2 hours or less: Covered Server is affected such that non-critical production business processes are unavailable or substantially impaired.
Severity 3 – 4 hours or less: Covered Server is affected with no significant impairment of production systems.
Incidents may include any or all the following conditions:
System failures
System performance problems
Unexplained operational behaviors
Other system operational problems
Root-cause analysis of performance issues and system failures
What Our Customers Say
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MIGRATION ASSESSMENT
Do you feel it is time to move on from investing heavily on licensing costs and getting struck with vendor lock-ins?
Experts from Postgresqlpros can offer you a detailed assessment report that evaluate multiple considerable factors for ensuring the smooth migration process that include, estimating cost, effort, time involved in the process of Migration along with creating a customized plan that suits the migration needs of the client’s database.
In addition, Postgresqlpros can develop a Customer centric training plan and offers ongoing and post migration support to help the client’s technical team understand and get hold of the database platform they are migrating to!